Returns & Exchanges

Help Center

Returns & Exchanges

Want to make a free return?

In The U.S.

Outside the U.S.

Go to returns.aloyoga.com or My Account > Order History to initiate the return. You could also access the return portal information through your shipping confirmation email, or on the packing slip. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.

Start a Return or Exchange

Return Policy

Do you offer free returns?

How to Mail Back an Online Return

Shop Now Return Credit

Exchanges

Buy Online Return In-Store

Buy In-Store & Return Online

What is Reshop

Sunglasses Care & Support

Additional Topics

Orders & Shipping

Looking for your order status, or have questions about shipping?

Discount Codes

Have a discount code you’d like to use?

Payment Types & Gift Cards

Wondering what forms of payment we accept?

ALO Access

Interested in joining our rewards program?

Size Guide

Want to know more about our sizing?

Stores

Want to find a store near you?

Couldn’t Resolve your Issue? Contact Us.

We’ll be closed for January 1st. Thank you for your understanding!

Chat

Chat support is available 24 hours a day, 7 days a week.

Email

Email us anytime, and we’ll get back to you as soon as we can!

Get in Touch

Call

Weekdays: 6:00am to 6:30pm (PT)

Weekends: 8:00am to 4:30pm (PT)

Text

Level 2 & 3 only

ALO Access Text Support 

Text support is available 24 hours a day, 7 days a week.